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Brave of Heart Fund Privacy Notice

Last updated on April 17, 2020

E4E Relief LLC operates the Brave of Heart Fund (the “Fund”), while New York Life Insurance Company, Cigna Corporation, and their respective subsidiaries and affiliates operate various websites providing access to resources about the Fund. E4E Relief, New York Life, Cigna, and their respective subsidiaries and affiliates (“we”, “our”, “us”) respect your concerns about privacy. The three companies, as partners, have access to this information, and are bound to the terms of this common and protective Privacy Notice. This Privacy Notice describes the types of information we collect about users of Fund websites (the “Websites”) that link to this Privacy Notice, how we may use the information, with whom we may share it, and the choices available regarding our use of the information. This Privacy Notice also describes the measures we take to safeguard the personal information we collect through the Websites, and how users can contact us about our privacy practices. Please note that the Websites are intended for U.S. residents only.

This Privacy Notice also contains a California Consumer Privacy Act (“CCPA”) Addendum, which describes the rights of users who are California residents and how such users can submit requests to exercise their rights.

Click on one of the links below to jump to the listed section:

Information we obtain

Personal Information Collection

When you use the Websites, we may obtain personal information directly from you, including:

  • Contact information you provide when initially registering for access to the Fund registration portal, such as name and email address;
  • Responses to eligibility questions, including your relationship to an eligible healthcare worker, whether the eligible healthcare worker passed away from COVID-19-related illness during the eligible time period, and information about immediate expenses relating to the passing of the eligible healthcare worker;
  • Information you submit about yourself and the eligible healthcare worker when applying for a grant, including name, date of birth, postal address, telephone number, and government-issued identification number (such as Social Security number, passport number or driver’s license number);
  • Employment information you submit about an eligible healthcare worker when applying for a grant;
  • Copies of the eligible healthcare worker’s death certificate or funeral home verification;
  • For a spouse or domestic partner of an eligible healthcare worker applying for a grant, a copy of your marriage certificate or proof of partnership;
  • For a dependent child or parent of an eligible healthcare worker applying for a grant, a copy of your birth certificate or certificate of adoption;
  • For a court-appointed guardian of a child of an eligible healthcare worker applying for a grant on behalf of a child, your name, relationship to the minor, date of birth, telephone number, postal address and copy of court order establishing guardianship; and
  • Any information you submit in narrative fields when applying for a grant.

Automated Collection Of Data

When you use the Websites, we may obtain certain information by automated means, such as browser cookies, web beacons, device identifiers, server logs, and other technologies. The information we obtain in this manner may include your device IP address, domain name, identifiers associated with your devices, device and operating system type and characteristics, web browser characteristics, language preferences, country and time zone in which your device is located, clickstream data, your interactions with our Websites (such as the web pages you visit, links you click and features you use), the pages that led or referred you to our Websites, dates and times of access to our Websites, and other information about your use of our Websites.

A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server. We and our third-party service providers may use beacons in emails to help us track response rates, identify when our emails are accessed or forwarded, and for other purposes listed below.

These technologies help us (1) properly identify your computer/device and remember your information so you will not have to re-enter it, (2) tailor the Websites around your preferences, (3) measure the usability and functionality of the Websites, (4) understand the effectiveness of our communications, (5) generate meaningful usage statistics, such as how many visitors used the Websites, how they interacted with the Websites and specific pages that were visited, (6) detect and prevent fraud, and (7) otherwise manage and enhance the Websites. 

You can stop certain types of cookies from being downloaded on your computer/device by selecting the appropriate settings on your web browser or device. Most web browsers and devices will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie and how to disable existing cookies. You can find out how to do this for your particular browser by clicking “help” on your browser’s menu, by visiting www.allaboutcookies.org, or by clicking “Settings” on your device. Our Websites are not designed to respond to “do not track” signals received from browsers. Please be aware that if you choose to disable cookies or other automated technologies, you may not be able to use all the features of our Websites.


Depending on the type of information, we may use the information we obtain through the Websites for various purposes related to operating and administering the Fund, including to:

  • Determine your eligibility for a grant;
  • Verify your identity;
  • Communicate with you;
  • Identify and authenticate you so you may use the Websites;
  • Offer and coordinate supportive resources to you, such as emotional support or clinical services, and perform analytics for COVID population needs;
  • Operate, administer, evaluate and improve the Websites and our program;
  • Protect against, identify and prevent fraud and other unlawful activity, claims and other liabilities; and
  • Comply with and enforce applicable legal requirements, relevant industry standards, contractual obligations and our policies, including this Privacy Notice and the “Brave of Heart Fund Website Terms of Use”.

We may use the information we obtain in other ways for which we provide specific notice at the time of collection.

Categories of Third Parties with Whom We Share Personal Information

We do not disclose information we obtain about you through the Websites, except as described in this Privacy Notice. We may share your information with our (1) subsidiaries and affiliates, (2) service providers who perform services related to the Websites on our behalf, such as data analytics, identity verification, IT functions and other internal support functions and (3) business partners, for the purposes described in this Privacy Notice. We do not authorize our service providers or business partners to use or disclose the information except as necessary to perform services or functions on our behalf, or to comply with legal requirements.

We also may disclose information about you (1) if we are required to do so by law or legal process (such as a court order or subpoena); (2) in response to requests by government agencies, such as law enforcement authorities; (3) to establish, exercise or defend our legal rights; (4) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (5) in connection with an investigation of suspected or actual illegal activity; (6) in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation); or (7) otherwise with your consent.

Note that we do not and will not sell your personal information (including the personal information of minors under the age of 16).

Other online Websites and third-party features

Our Websites may provide links to other websites for your convenience and information, and may include third-party features such as apps, tools, widgets and plug-ins. These websites and third-party features may operate independently from us. The privacy practices of these third parties, including details on the information they may collect about you, are subject to the privacy statements of these parties, which we strongly suggest you review. To the extent any linked website or third-party features are not owned or controlled by us, we are not responsible for these third parties’ information practices.

HOW we protect personal information

We maintain administrative, technical and physical safeguards designed to protect personal information we obtain through the Websites against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

Children’s personal information

The Websites are designed for a general audience and are not directed to children under the age of 13. The Websites do not knowingly collect or solicit personal information from children under the age of 13. If we learn that we have collected personal information from a child under the age of 13, we will promptly delete that information. If you believe that a child under the age of 13 may have provided us with personal information, please contact us as specified in the How to Contact Us section of this Privacy Notice.

Updates to This Privacy Notice

We may update this Privacy Notice periodically and without prior notice to you to reflect changes in our personal information practices. We will indicate at the top of this Privacy Notice when it was most recently updated.

How to Contact Us

To update your preferences, update or correct your information, submit a request or ask us questions about this Privacy Notice, please contact us by email at questions@replyemail.braveofheartfund.com.

california consumer privacy act addendum

Rights Under the CCPA

If you are a Website user who is a California resident, you may have certain rights under the CCPA as listed below. We will comply with your request in accordance with, and to the extent permissible under, applicable law.


You have the right to request that we disclose to you the following information about the last 12 months:

    • The categories and specific pieces of personal information we have collected about you;
    • The categories of sources from which your personal information was collected;
    • The business or commercial purpose for collecting or selling your personal information (we do not sell your personal information); and
    • The categories of third parties with whom we have shared your personal information.


You have the right to request that we and our service providers delete any personal information which we have collected from you. We and our service providers will not delete your personal information if it is necessary or permissible for us or our service providers to maintain the personal information pursuant to the CCPA or other applicable law.

Information About Our Sharing Of Personal Information

You have the right to request that we disclose to you the following information about the last 12 months:

    • Whether we have sold your personal information (please note that we do not sell your personal information); and
    • The categories of personal information we have disclosed about you for a business purpose and the categories of third parties to whom the personal information was disclosed.

How to exercise your ccpa rights

You can exercise your rights listed above, or reach out to us with questions or concerns about our privacy policies and practices, by calling (800) 225-5695, emailing questions@replyemail.braveofheartfund.com, or clicking here. Note that, pursuant to the CCPA, you will not receive discriminatory treatment from us if you choose to exercise any of your CCPA rights.

When you submit a CCPA request, we will ask you to provide certain verification information, such as your name, phone number, postal address, email address, and date of birth. This information will be used to help us detect potential fraud, verify your identity, and fulfill and respond to your request. Upon receiving a CCPA request, we will call you using the phone number you provide to request your Social Security Number to further verify your identity and answer a few authentication questions required by the third-party identity verification service we use to assist in this process. We will not store or use this information for any other purpose.

If you decide to designate an authorized agent (other than through power of attorney) to submit a CCPA request on your behalf, we require that you provide the authorized agent written permission to do so and verify your own identity through the process described in the paragraph above. We also require the authorized agent to submit proof that you have authorized them to act on your behalf.